OUR GUARANTEE TO YOU
Your home.
Your peace of mind.
Building or renovating is a big decision. You deserve clear answers, thoughtful care and a builder who takes responsibility along the way.
From the first conversation to handover and beyond.
VALKNUT CONSTRUCTION
Clarity & Care
Guarantee
You will know what is happening, what decision comes next and who is accountable.
✓ Clear communication
✓ Informed decisions
✓ Respect for your home
✓ Accountability throughout
SIX PRACTICAL COMMITMENTS
What you can
expect from us.
Trust grows through the everyday details. These commitments explain how we will keep you informed, look after your home and address concerns throughout your project.
01
You’ll be kept in the loop.
During construction, we will provide a useful update at least once a week. When a decision, delay or site issue may affect your project, we will let you know promptly.
We’ll agree how and when to keep you updated. Each update will explain what’s been done, what’s next and anything we need from you. If work is delayed or paused, we’ll explain what’s happening.
02
You’ll understand the costs.
Before you commit, we will explain the agreed scope, inclusions, exclusions and allowances, along with the assumptions and unknowns that could affect the final cost.
You can ask questions and understand what you are agreeing to. Early budget guidance will be clearly distinguished from a formal quote or contract price.
03
Changes will be clear.
For proposed changes to the agreed work, we will set out the scope, price and likely effect on timing in writing and seek your approval before proceeding, subject to the building contract and applicable requirements.
You can make an informed decision about a variation, with a written record of what has been agreed.
Urgent safety or property-protection work may need immediate action. Where permitted by the contract and law, we will explain and document that work as soon as practicable.
04
Your home will be respected.
We will agree how to protect areas outside the work zone, keep the site orderly and give you advance notice of work likely to cause unusual noise, access changes or disruption.
Access, parking, dust protection and site security will be discussed before work starts, with your family routines and neighbours in mind.
Building work involves noise, dust and disruption. We will explain what to expect and how we plan to manage it.
05
Quality will be checked.
We will check work at key stages and address work for which Valknut is responsible if it does not meet the agreed plans, specifications or applicable standards.
Issues will be discussed openly, with the required corrections and next steps recorded.
06
Support will continue after handover.
We will walk through the completed work with you, record agreed outstanding items and explain the next steps. If you raise a concern afterwards, we will acknowledge it promptly and explain how it will be assessed.
You will know how to report an issue and what happens next. For items we are responsible for, we will explain the proposed action and timing.
Investigation, access, suppliers and specialist trades may affect how long a resolution takes.
ACCOUNTABILITY MATTERS
If we miss a commitment,
we’ll address it.
Our guarantee should mean something in practice. If you feel we have fallen short, tell your project contact or contact Valknut directly.
01 We’ll listen and acknowledge it.
We will discuss your concern and clarify what has happened.
02 We’ll set out the next step.
We will explain what needs to happen, who will take responsibility and the proposed timing.
03 We’ll follow through.
Where we have missed a service commitment, we will take practical action, such as providing a missed update, correcting a record or addressing site housekeeping, and confirm what has been done.
GOOD QUESTIONS, CLEAR ANSWERS
A little more clarity.
No. Design decisions, approved variations, allowances and unexpected site conditions can affect cost. Our commitment is to explain what is known, identify assumptions and communicate changes through the agreed contract process.
Construction timing can be affected by weather, approvals, selections, supply issues and changes to the work. We will explain material changes to the program and follow the building contract’s process for any change to completion dates.
Contact Valknut with a description of the issue and any helpful photos. We will acknowledge your concern, explain the assessment process and discuss the next step. Responding to an issue and completing any required work are separate steps, and timing depends on the issue.
The Clarity & Care Guarantee describes our service commitments. It sits alongside your building contract and does not exclude, restrict or replace your rights under Australian Consumer Law or applicable Queensland building laws. Project-specific procedures and responsibilities will be explained before construction begins.
These commitments relate to how we manage and communicate about your project. Detailed scope, pricing, variations, completion and defect procedures are addressed in your building contract, alongside your applicable legal rights.
YOUR NEXT CHAPTER STARTS HERE
Let’s talk about your home.
Share your ideas, ask your questions and get a clearer picture of the next step.
Custom homes, extensions and major renovations.
Brisbane · Logan · Ipswich · Gold Coast
© 2026 Valknut Construction Pty Ltd · QBCC 15592103 · ABN 57 682 967 899 · ACN 682 967 899